Liberate, a San Francisco–based AI startup focused on automating core insurance operations, has raised $50 million in Series B funding, led by Battery Ventures. The all-equity round values the three-year-old company at $300 million post-money, according to TechCrunch.
New investor Canapi Ventures joined the round, alongside existing backers Redpoint Ventures, Eclipse, and Commerce Ventures. The fresh capital will be used to accelerate deployment of Liberate’s agentic AI technology across insurers and agencies worldwide — an industry under mounting pressure to modernize.
Insurance at a Crossroads
The insurance sector has long been constrained by legacy systems, high operating costs, and rising customer expectations. Non-life insurers, in particular, face slowing global premium growth through 2026 as competition intensifies and rate momentum weakens. On top of that, new expenses such as tariffs and inflation-driven costs continue to squeeze profitability.
Although many insurers experimented with AI in the past, most initiatives stalled due to fragmented data and rigid workflows. Liberate’s approach differs: rather than layering AI on top of outdated processes, it embeds automation directly into insurers’ core sales, service, and claims functions.
Agentic AI for Sales, Service, and Claims
Founded in 2022 by Amrish Singh, Ryan Eldridge, and Jason St. Pierre, Liberate builds AI systems designed specifically for property and casualty (P&C) insurers.
Its voice AI assistant, Nicole, handles inbound and outbound calls — selling policies, responding to customer requests, and providing real-time service.
Reasoning-based AI agents sit behind the scenes, connecting to insurers’ systems, gathering context, and generating compliant responses for Nicole — without human intervention.
These agents can manage end-to-end workflows, from quoting policies and processing claims to updating endorsements, across multiple channels including voice, SMS, and email.
CEO Amrish Singh, who previously worked at Metromile (later acquired by Lemonade), says the opportunity lies in reimagining the status quo:
“Insurance companies want to grow, but they’re not able to do so. It’s the status quo where the opportunity is.”
Singh co-founded Liberate with Eldridge, VP of Engineering and a fellow Metromile veteran, and St. Pierre, CPO with product leadership experience at Twitter, Google, and Verily.
Measurable Impact at Scale
Liberate’s technology has already shown tangible results. According to Singh, clients have achieved on average:
15% increase in sales
23% reduction in costs
The company now serves over 60 insurance carriers and agencies, focusing on the top 100 that collectively represent 70–80% of the US P&C insurance market.
Key innovations include:
Reinforcement learning optimized for long, highly regulated insurance conversations.
Human-in-the-loop safeguards ensuring compliance, with every interaction auditable.
Supervisor, an internal monitoring tool that flags anomalies and escalates to humans if AI output requires intervention.
These guardrails allow Liberate’s agents to handle sensitive tasks such as hurricane claim response, where processing times have dropped from 30 hours to just 30 seconds.
Over the past year, Liberate scaled from 10,000 monthly automations to 1.3 million automated resolutions, covering both customer-facing interactions via Nicole and back-office processes within carrier systems.
The AI agents also power 24/7 sales and service operations, enabling insurers to serve customers at any time — even outside of traditional working hours.
Backing from Industry Insiders
This latest round follows a $15 million Series A raised in 2024, which drew attention for Liberate’s omnichannel AI capabilities and full-process automation.
Marcus Ryu, general partner at Battery Ventures, emphasized Liberate’s unique positioning in enterprise InsurTech:
“Mapping the process, modelling it, and ensuring all system connections are robust and tested so tasks can be fully completed — not just conversations held — is what Liberate is delivering. They are redefining what AI can achieve in insurance.”
Ryu, who focuses on enterprise software, fintech, and InsurTech, will join Liberate’s board as part of the investment.
Looking Forward
With its Series B funding, Liberate is set to push deeper into global insurance markets, scaling deployments with large carriers and agencies. Its industry-specific focus, paired with agentic AI designed for three critical use cases — sales, service, and claims — positions it to become a transformative player in how insurers operate and serve customers.
As Singh puts it, “The advantage of servicing only one industry, and within that industry only three specific use cases, is that we can put stronger guardrails in place.”
By prioritizing compliance, scalability, and measurable outcomes, Liberate is seeking to redefine insurance operations — turning a historically rigid sector into one that is faster, leaner, and AI-native.